Client Defect Entry Tool:

With the client defect entry tool your clients can easily submit feature requests, suggestions and defects via the Internet. If your projects are client specific, a URL can be generated so your clients only see the projects you assign them to. For all other projects, a generic form is used that will also gather important client information such as email address, phone number and name.

Peer Review:

Peer reviews assist you in managing the overall quality of your employees work. For each suggestion, feature or defect entered, a peer review can be performed and reports can be later generated to review the employee's performance. Any number of questions can be generated for the reviews, each with rating (e.g. A rating from 1 to 10). The report will show each question and give an average rating for the scope of the project. The reports will also show actual vs. estimated time to completion.

File Attachments:

File attachments can help your employees better understand the task at hand. When submitting a feature, suggest or defect, any number and type of files can be attached. When the employee is ready to review his assigned task, these files can be opened directly from the application.

Custom Security:

Custom security allows you to limit employee's interaction with the software and protect vital information. By creating security groups and assigning them to employees, you can limit read, modify and delete access to each view.

Email Notification:

Email notification features keep everyone informed on the status of the project. When a new defect is submitted, an email is sent to the assigned employee informing them of the entry. When a defect has been modified and/or completed, emails can be sent to any number of employees, automatically, to inform them of the change. When a client submits a defect via the client defect entry tool, an email is sent to the project manger to inform them of the new entry and a confirmation email is sent back to the client letting them know there entry has been received.